~~NOTOC~~

====== Organisation & housing responsibilities ======

First work out whether you need a binding decision, practical help at your residence or independent guidance.

<WRAP ww-category-grid>

<WRAP ww-category-card>
<WRAP ww-category-number>OFFICIAL</WRAP>

==== Studierendenwerk Hamburg ====

For applications, tenancy agreements, residence management, the tenant portal and binding decisions.

<WRAP ww-card-link>
[[en:organisation:studierendenwerk|Open the official housing responsibilities]]
</WRAP>
</WRAP>

<WRAP ww-category-card>
<WRAP ww-category-number>ON SITE</WRAP>

==== Residence management & technical issues ====

Choose the right route for questions about your agreement, ordinary damage and urgent technical issues on site.

<WRAP ww-card-link>
[[en:technik:hausmeister|Distinguish residence management and contractors]]
</WRAP>
</WRAP>

<WRAP ww-category-card>
<WRAP ww-category-number>INDEPENDENT</WRAP>

==== Wohnanlagen-Wiki ====

For clear guidance and direct links to official or local services.

<WRAP ww-card-link>
[[en:start:so_nutzt_du_dieses_wiki|Understand our independence and source policy]]
</WRAP>
</WRAP>

</WRAP>

===== Quick guide to responsibilities =====

^ Your concern ^ Responsible route ^
| Application or general housing advice | Accommodation Advisory Centre or the official application route |
| Tenancy agreement, length of stay, notice, payment or approval | Your residence management or the caseworker named in the letter |
| Ordinary fault | Tenant portal; handled or coordinated by residence management |
| Urgent technical damage | Current local on-call or contractor contact |
| A serious case that remains stuck after using the normal route | Head of the responsible housing department as the specialist escalation level |
| Participation or a community project | Student self-government |
| Clear explanation | Independent Wohnanlagen-Wiki; verify binding details at the original source |

<WRAP ww-related>
===== Related areas =====

  * [[en:hilfe:start|Help and advice]]
  * [[en:mitbestimmung:start|Participation]]
  * [[en:start:wohnanlagen_ueberblick|Residences on the map and in the list]]
</WRAP>