~~NOTOC~~

====== Technical issues, damage & safety ======

First assess how urgent the situation is. Each card will then take you to the appropriate official or local route.

<WRAP ww-note ww-note-emergency>
**Immediate danger comes first**

For fire, a medical emergency or an immediate danger to people, call **112**. For an immediate police emergency, call **110**. Urgent technical damage with no danger to people belongs with the local on-call or contractor contact; an ordinary fault belongs in the tenant portal.
</WRAP>

<WRAP ww-category-grid>

<WRAP ww-category-card>
<WRAP ww-category-number>01</WRAP>

==== Report damage correctly ====

Distinguish safely between an ordinary fault, urgent building damage and immediate danger.

<WRAP ww-card-link>
[[en:technik:schaeden_melden|Open the decision guide for damage]]
</WRAP>
</WRAP>

<WRAP ww-category-card>
<WRAP ww-category-number>02</WRAP>

==== Internet & access ====

Understand personal first-time registration, the mailing list, taking over a router and reporting faults.

<WRAP ww-card-link>
[[en:technik:internet|Open internet access and support]]
</WRAP>
</WRAP>

<WRAP ww-category-card>
<WRAP ww-category-number>03</WRAP>

==== Electricity, water & heating ====

Make the situation safe first, then use the right reporting route for an outage or fault.

<WRAP ww-card-link>
[[en:technik:strom|Open utilities and electrical safety]]
</WRAP>
</WRAP>

<WRAP ww-category-card>
<WRAP ww-category-number>04</WRAP>

==== Safety & emergencies ====

First steps for fire, a medical emergency, threats, burglary or danger in the building.

<WRAP ww-card-link>
[[en:technik:sicherheit|Open the emergency and safety guidance]]
</WRAP>
</WRAP>

<WRAP ww-category-card>
<WRAP ww-category-number>05</WRAP>

==== Residence management & contractors ====

Distinguish questions about your agreement, practical residence-management tasks and external services.

<WRAP ww-card-link>
[[en:technik:hausmeister|Open local responsibilities]]
</WRAP>
</WRAP>

</WRAP>

<WRAP ww-related>
===== Related pages =====

  * [[en:hilfe:start|Help and advice]]
  * [[en:alltag:start|Living and everyday life]]
  * [[en:einzug:start|Moving in, tenancy and moving out]]
</WRAP>