First work out whether you need a binding decision, practical help at your residence or independent guidance.
OFFICIAL
For applications, tenancy agreements, residence management, the tenant portal and binding decisions.
ON SITE
Choose the right route for questions about your agreement, ordinary damage and urgent technical issues on site.
INDEPENDENT
For clear guidance and direct links to official or local services.
| Your concern | Responsible route |
|---|---|
| Application or general housing advice | Accommodation Advisory Centre or the official application route |
| Tenancy agreement, length of stay, notice, payment or approval | Your residence management or the caseworker named in the letter |
| Ordinary fault | Tenant portal; handled or coordinated by residence management |
| Urgent technical damage | Current local on-call or contractor contact |
| A serious case that remains stuck after using the normal route | Head of the responsible housing department as the specialist escalation level |
| Participation or a community project | Student self-government |
| Clear explanation | Independent Wohnanlagen-Wiki; verify binding details at the original source |