Internet in your residence – access & faults

Internet access is included with the accommodation under the standard agreement. The connection, activation, Wi-Fi, router operation and support may nevertheless differ by residence or technical system. Check the current moving-in and network information for your residence first. ¹⁾

Personal first-time registration applies to every residence and matters for more than internet access: this process also adds you to your residence’s mailing list. You then register a specific device or router.

Residence management, the residence council and Welcome tutors normally use the list. Typical messages include organisational information from residence management, local dates, residents‘ meetings, community activities and information for new arrivals. For important statements, still check the sender: a message from the residence council or tutors is not automatically a binding statement from Studierendenwerk.

One external IT contractor operates and supports the system across all residences. Its company name is deliberately not presented as a permanent contact: residents should use the current official support route, and a contractor can change. Follow the current instructions for your residence and never use somebody else’s login details.

1. Check whether your room uses LAN, Wi-Fi or both.
2. Complete your personal first-time registration, followed by any required device registration.
3. Check that you receive the local mailing list or information channel.
4. Follow the usage and data-protection rules.
5. Re-register a second-hand router if the local instructions require this.

1. Check the cable or Wi-Fi connection on your own device.
2. If possible, test a second device of your own or a known working cable.
3. Check local maintenance or fault notices.
4. Note the time, connection type, device and exact error message.
5. Use the current support route from your moving-in documents or local notice.

For technical faults, [email protected] remains the current contact address. Include the details needed to identify your connection, but never send passwords or other login information. The exact registration address for first-time registration is not currently documented reliably; use the moving-in and network information for your residence.

• residence and room or connection,
• LAN or Wi-Fi,
• when the fault began and how often it occurs,
• affected devices and basic steps already tested,
• error message without confidential information.