Identify the situation first. Calling the emergency services and protecting yourself take priority over a technical report or documentation.
Smoke alarms must not be removed, covered, opened or tampered with. Report repeated beeping with no visible smoke as a technical fault; the responsible specialist will inspect it.
Call 112, describe the person’s condition and follow the control centre’s instructions. Give first aid within your abilities and do not put yourself in danger.
Keep your distance, find a safe place and call 110. Do not confront the person if doing so increases the risk. After a distressing situation, the advice overview can guide you to suitable further support.
Do not enter a potentially unsafe area or disturb evidence. Call 110 if an incident is in progress or there is immediate danger. Also report non-urgent damage to a door or lock through the technical route; residence management coordinates repairs and any further contractual matters.
Corridors, stairwells, entrances and escape routes must remain clear. Fire doors and safety equipment must not be blocked. The official house rules prohibit smoking in communal spaces; wider local or contractual restrictions may apply. 1)
Do not leave entrance doors permanently open or pass on keys or access devices.
A damaged external door, faulty smoke alarm or blocked safety device may be urgent. Where there is no immediate danger, use the local technical route or tenant portal according to urgency and give the exact location.