First assess how urgent the situation is. Each card will then take you to the appropriate official or local route.
Immediate danger comes first
For fire, a medical emergency or an immediate danger to people, call 112. For an immediate police emergency, call 110. Urgent technical damage with no danger to people belongs with the local on-call or contractor contact; an ordinary fault belongs in the tenant portal.
01
Distinguish safely between an ordinary fault, urgent building damage and immediate danger.
02
Understand personal first-time registration, the mailing list, taking over a router and reporting faults.
03
Make the situation safe first, then use the right reporting route for an outage or fault.
04
First steps for fire, a medical emergency, threats, burglary or danger in the building.
05
Distinguish questions about your agreement, practical residence-management tasks and external services.