Organisation & housing responsibilities

First work out whether you need a binding decision, practical help at your residence or independent guidance.

OFFICIAL

For applications, tenancy agreements, residence management, the tenant portal and binding decisions.

ON SITE

Choose the right route for questions about your agreement, ordinary damage and urgent technical issues on site.

INDEPENDENT

For clear guidance and direct links to official or local services.

Your concern	Responsible route
Application or general housing advice	Accommodation Advisory Centre or the official application route
Tenancy agreement, length of stay, notice, payment or approval	Your residence management or the caseworker named in the letter
Ordinary fault	Tenant portal; handled or coordinated by residence management
Urgent technical damage	Current local on-call or contractor contact
A serious case that remains stuck after using the normal route	Head of the responsible housing department as the specialist escalation level
Participation or a community project	Student self-government
Clear explanation	Independent Wohnanlagen-Wiki; verify binding details at the original source