Technical issues, damage & safety

First assess how urgent the situation is. Each card will then take you to the appropriate official or local route.

Immediate danger comes first

For fire, a medical emergency or an immediate danger to people, call 112. For an immediate police emergency, call 110. Urgent technical damage with no danger to people belongs with the local on-call or contractor contact; an ordinary fault belongs in the tenant portal.

01

Distinguish safely between an ordinary fault, urgent building damage and immediate danger.

Open the decision guide for damage

02

Understand personal first-time registration, the mailing list, taking over a router and reporting faults.

Open internet access and support

03

Make the situation safe first, then use the right reporting route for an outage or fault.

Open utilities and electrical safety

04

First steps for fire, a medical emergency, threats, burglary or danger in the building.

Open the emergency and safety guidance